Even with a daily dose of Deadspin commentary and a few photographs, the callers on local sports talk radio on the evening commute made it clear that the situation at Wrigley on Opening Night was worse than previously reported.
The Cubs continue to sugar coat the situation as being opening night jitters, construction delays and that it will have fixed for tonight's game with portable toilets.
And the city officials have been silent on the issues that plagued the fans.
As more than one caller said it was a health and safety hazard. The concourse was packed for the entire night with people not moving, a crushing situation. The lines backed up into the stands, causing many sections to be blocked from viewing the game. The men's restroom floor was a soaked with standing urine. People began urinating in cups and discharging themselves on the walls in the concourse. Wrigley was a crowded and open sewer. If you were any other Chicago business, you would have been red tagged, closed down, and not allowed to open for business.
As other callers stated, this is more evidence of the incompetence of Cubs management. Half of the restrooms were going to be out of commission before the season opened so management should have known there would be an issue for 35,000 fans (the Cubs knew the attendance in advance of opening the gates.) When the upper deck restrooms failed, the Cubs did nothing except adding to the confusion by directing patrons down the jammed and stopped ramps to the lower level two functioning restrooms. It was so bad, callers indicated that they stood in line for one to one and half HOURS. Many of them just quit and left the park to use facilities of neighboring businesses.
The Cubs said that once the bleachers are finished, the restroom capacity will be expanded under the left field area. But that is no comfort for a couple of callers who said they were very concerned about bringing their young children to tonight's game. No one knows whether the Cubs had a top to bottom Hazmat cleaning of the concourses and restrooms. Parents are concerned for the safety and welfare of bringing their children to Wrigley Field. There is no public relations spin today that can change that objective parental concern. Considering the Cubs fan price index puts the cost for a family of four to see a game at more than $300 (third in the MLB in cost), it is probably not worth subjecting children to sardine concourses, urine soaked restrooms and people peeing on stadium walls.
The Cubs also stated that they don't think it will be a problem tonight
because they expect less people. But that is not the point. Even if they
put in portable toilets inside Wrigley (which are actually made to be
outside for ventilation purposes), the damage has been done. The team
touted the improvements as enhancing "the fan experience." It was a
total fail in the national spotlight.
Neither Theo Epstein, Jed Hoyer, Crane Kenney or Tom Ricketts have stepped up to the podium and admitted this failure of epic proportions. This shows the problem in how the Cubs are organized: Epstein is in charge of the baseball team while Kenney is in charge of the business side. But the business of the Cubs is baseball which includes ticket sales, concessions and fan service. In essence, no one is in charge of this mess. The idea to focus the night on how great the Jumbotron looked while looking away as their customers waded their way through urine soaked concourses is going to negatively affect any future fan goodwill.
